Welcome to Shafi Umrah Taxi, your trusted transportation provider for Hajj and Umrah services in Makkah, Madinah, and Jeddah. By using our services or accessing our website, you agree to comply with the following terms and conditions. Please read them carefully before making a booking.
Booking & Confirmation
How to Book
You can book your ride through our official Packages Page or directly via WhatsApp. Ensure all details provided during the booking process are accurate.
Confirmation of Booking
A booking is considered confirmed once you receive a confirmation message or email from Shafi Umrah Taxi. Please verify your pickup time, location, and vehicle selection.
Pricing and Payments
Transparent Rates
All fares are fixed and clearly stated on our Pricing Page and individual Vehicle Pages. Prices include fuel, driver fees, and tolls unless specified otherwise.
Accepted Payment Methods
We do not accept advance payments. All payments are to be made to the driver at the completion of your ride. Please ensure the fare is paid in full at the drop-off location. For long-distance or group bookings, arrangements will be coordinated in advance via WhatsApp.
Modifications and Cancellations
Changing Your Booking
If you need to change your booking time, date, or destination, please notify us at least 6 hours in advance. Modifications are subject to vehicle availability and confirmation.
Cancellation Policy
During Ramzan:
No refund if the ride is canceled less than 24 hours before the scheduled pickup.
Outside Ramzan (Normal Days):
50% refund if canceled at least 24 hours before pickup.
No refund if canceled less than 12 hours before pickup.
For further details, please refer to our FAQs Page.
Responsibilities of Shafi Umrah Tax
Service Reliability
We are committed to providing on-time, safe, and clean transportation for all Umrah and Ziyarat trips. In the rare event of delays due to traffic or unforeseen issues, we will notify you in advance.
Professional Drivers
Our drivers are well-trained, polite, and experienced with Umrah routes and Ziyarat locations. They can communicate in English, Urdu, Arabic, and Hindi for your convenience.
Customer Responsibilities
Luggage and Personal Items
You are responsible for your personal belongings. Please ensure you check your items before leaving the vehicle.
Conduct During Travel
Disrespectful behavior, smoking, or causing damage to the vehicle is strictly prohibited. Shafi Umrah Taxi reserves the right to cancel the service if such conduct occurs.
Special Note for Ziyarat Tours
When booking a Ziyarat tour in Makkah or Madinah, please select the correct package or vehicle. Our Ziyarat Packages Page provides detailed information on popular destinations such as Masjid Ayesha, Quba Mosque, and more.
Limitation of Liability
We are not responsible for delays or missed connections caused by weather, traffic, or third-party service disruptions. Always allow extra time when booking airport or train transfers.
Contact Us
If you have any questions, please visit our Contact Page or About Us Page to learn more about who we are and how to get in touch.
Last Updated:
These terms were last updated on April 2025.