Your Privacy, Our Priority
At Shafi Umrah Taxi, your privacy is our top concern. Whether you’re traveling between Makkah, Madinah, and Jeddah, or booking a Ziyarat trip, we are committed to keeping your personal information secure, confidential, and protected at all times.
Who We Are
Trusted Hajj & Umrah Taxi Service
We are a registered and privately owned transportation service operating in Saudi Arabia, specializing in dependable Umrah taxi services for pilgrims traveling from countries such as the UK, USA, Canada, Australia, and beyond. Discover more about our journey on our About Us page.
Information We Collect
What We Collect and When
We collect only the data needed to process your booking and deliver exceptional service. This may include:
Full name
Contact details (Phone number, WhatsApp, Email)
Pickup and drop-off locations
Chosen vehicle (e.g., Toyota Camry, Hiace, etc.)
Special instructions (for Ziyarat trips or airport transfers)
Booking Data
Any communication made through our booking forms or WhatsApp is securely stored for purposes like ride history tracking, pricing reference, and quality assurance.
Why We Collect Your Data
Purpose of Data Collection
We use your data to:
Confirm and manage your bookings
Recommend the ideal vehicle based on your preferences and requirements
Provide timely customer support
Improve user experience across our website
Send booking confirmations and important service updates
Data Usage and Sharing
Internal Use Only
We do not disclose or distribute your personal information to any third parties:
Processing your taxi bookings
Following up on customer service inquiries
Improving our services, such as optimizing popular routes (e.g., Mecca to Madinah, Jeddah to Taif)
Trusted Third Parties
If we use third-party tools like a payment gateway or dispatch system, your data is shared securely and only to the extent required to complete your request.
How We Protect Your Data
Security Measures
To safeguard your personal information:
Our website operates over HTTPS-secured connections
All data is stored on secure and protected servers
Only authorized personnel have access to your data
Data Retention
We retain customer data for up to 12 months, unless you request it to be deleted earlier.
Your Rights & Control
What You Can Request
You have full control over your data. At any time, you may:
Request access to your stored personal information
Ask for corrections to inaccurate data
Request deletion of your data
Ask for a record of your booking history
To submit a request, kindly visit our Contact Us page.
Communication Preferences
If you prefer not to receive booking updates, confirmations, or promotional messages, simply let us know via WhatsApp or email, and we’ll update your communication preferences accordingly.
Contact Us
If you have any questions or concerns about our privacy policy or how we handle your data, please don’t hesitate to get in touch via our Contact Us page.